Smithers Of Stamford Reviews

The online store Smithers of Stamford accepts various payment methods for the purchase of furniture, gifts, and lighting. These include Visa Card, Visa Debit, Mastercard, Amex, and Paypal. Full payment is taken immediately after an order is placed. In addition, the store also offers an interest-free payment option with Laybuy. Please note that all information is subject to change and it's recommended to check the official website for the most accurate and up-to-date information.

Smithersofstamford.com is a furniture and lighting store that specializes in urban, retro, industrial, rustic, and vintage style products. They offer a wide range of items, including commercial furniture for businesses, retro and vintage style furniture for homes, and neon signs. Their commercial furniture includes stylish office chairs, desks, sofas, and solid dining tables. The retro and vintage style furniture is made with quality reclaimed wood materials and craftsmanship. The neon signs are high-quality and last an impressive 300,000 hours. They also offer the ability to create custom bespoke orders. The store provides secure payment options and ships to various locations including the UK, US, EU, DE, NL, IT, UAE, and the rest of the world. They also offer a service called 'Pay with interest free with Laybuy' for flexible payment options. The store can be contacted via email at team@smithersofstamford.com.

Smithers of Stamford is an online store that offers a wide range of furniture pieces, lighting, and gifts. The store features antique, vintage, and retro style furniture. The prices can be found on the product pages next to the images of the items. They also offer a summer sale with 20% off everything. In addition, they have a sale section where discounts can go up to 50% off. For example, a 3D Skull Table Lamp is priced at £52.00, down from £130.00. An Antique Style Garden Bench 2 Seater is priced at £820.00, down from £1,200.00. They also offer secure payment options and interest-free payments with Laybuy. Please note that prices and availability are subject to change.

Smithers of Stamford has a detailed Shipping and Return Policy. For shipping, they send small products with Royal Mail and internationally with DHL. Large furniture is sent with a white glove service. All order postage are charged per one address. Once they have received your order they will email you within 1 working day from the order date. Furniture orders are usually delivered within 10 - 28 working days, smaller items are delivered 2-7 days.

For returns, customers must contact them within 30 days of accepting goods for an exchange or refund. Goods must be unused, in perfect condition, and no damage to products including original box and remain in a saleable condition. It is the customer's responsibility to pack goods the same as they arrived in perfect condition. If the item is not in stock then they will let you know when it will be back in stock so that you have the opportunity to choose between canceling your order or waiting for it.

For international returns, Smithers of Stamford are not liable for product returns when customers do not reply to couriers after 3 attempts of delivery, also package to your country, you the customer are liable. UK failed deliveries that are sent back to Smithers of Stamford are chargeable and will be deducted from your original payment method. Returns for international orders are at the customer's cost of the return, they are not liable for return postage. All parcels must be signed for by an adult aged 16 or over on delivery.

Please note, customers wanting parcels left with next door or left on premises without signing for is at your own risk, and they won't be held responsible for loss or damage. Please check the size of their furniture first before you make the order with them to make sure it does fit through your door, if items do not fit they are not liable to reimburse the delivery cost, the customer will be responsible for the outward journey and return postage fee, this will be deducted from the sale.

For international orders, import Tax will be added to your product from your Countries Customs, please be aware of the added tax on the product when you receive it. If you don't except the COD taxes they are not liable for the goods and shipping cost to us and will not refund the amount to you.

Please check the goods within 48 hours for damage. All parcels are also fully insured. Please report damage within 48 hours from the signature date, after this time or the claim will not stand and they will not be liable. For USA and EU, please check the goods on arrival for damage. Please report damage within 72 hours from signature day, time, or the claim will not stand and they will not be liable.

For refunds, if you wish to cancel your order once its been placed and require a refund, this is ok up to 48 hrs after ordering with them. After this time has passed your item will be processing, so you will have to wait until you have the item to send back to them, then they will process your refund on return. If your item has not yet been collected from their courier they may be able to stop the delivery and will process the refund within 3 working days. In order to receive a refund once you have received your item, the customer must contact them by email within '30 DAYS' of receiving their order. Any email return request, after the period of 30 days this will be declined. Returns must then be sent back to them within 30 days from delivery day. The product must be sent back in its original box and in a re-sellable condition - exactly as it arrived with you and unused in perfect condition. If you don't have the original box, then they cannot process a refund. Refunds take 3- 5 days to process with their accounts team and the original payment method will take 5-7 days to reverse back to your bank account.

Customers should check goods on arrival for damage and report any damage within 48 hours of the signature date. After this time, the claim will not stand, and Smithers of Stamford will not be liable.

Smithers of Stamford ships furniture to England and Scotland within the UK, with a wait time of approximately 10-21 days for stock items. Small gifts and décor are sent with DPD for England and Scotland and with DHL for international shipments.

Refunds take 7-10 working days to process from the day Smithers of Stamford receives the item back.

Furniture orders are usually delivered within 14 - 28 working days, while smaller items are delivered within 2-7 days. Customers will be notified if there is a delay in delivery.

If customers receive damaged goods, they should report the damage within 48 hours for UK deliveries and 72 hours for international deliveries by emailing the company with the order number and clear photos of the damage. Smithers of Stamford is not liable for damages reported after this time.

Returns must be sent back to the company within 30 days of delivery day, and the product must be in its original box and in a resellable condition, unused and in perfect condition. If the original box is not available, Smithers of Stamford cannot process a refund.